Makeup remover that removes waterproof mascara

Lancôme Bi-Facil Eye Makeup Remover leads with 24 of 25 reviewers saying it removes waterproof mascara or eye makeup easily, and 52% say it takes little rubbing. Cleansing balms follow, with Farmacy Green Clean Cleansing Balm at 27 of 31 and Garnier Cleansing Balm with Hyaluronic Acid at 24 of 28. At the other end, MAKE UP FOR EVER Gentle Eye Gel Remover has the weakest record here at 4 of 25.

  • 187 store reviews counted
  • Ulta and Sephora shoppers
  • Sep 2019 to Sep 2026

Updated . How we count

Does it remove waterproof mascara? What buyers said
  1. Lancôme Bi-Facil Eye Makeup Remover 25 said either way
  2. Farmacy Green Clean Cleansing Balm 31 said either way
  3. Garnier Cleansing Balm with Hyaluronic Acid 28 said either way
  4. Clinique Take The Day Off Makeup Remover 23 said either way
  5. Neutrogena Makeup Remover Towelettes 25 said either way
  6. Elemis Pro-Collagen Cleansing Balm 10 said either way
  7. MAKE UP FOR EVER Gentle Eye Gel Remover 25 said either way

Share of reviewers who stated an outcome for waterproof mascara removal. Ranked by the lower bound of a 90% confidence interval, so a product needs both a good share and enough reports to rank high.

Best record Lancôme Bi-Facil Eye Makeup Remover 24 of 25 say it removes waterproof mascara Check price on Amazon

The ranking, product by product

Praise and complaints are the points buyers repeat most, shown as a share of each product's counted store reviews.

1

Lancôme

Bi-Facil Eye Makeup Remover

Best for little rubbing

24/25 say it removes waterproof mascara

52% say it takes little rubbing and 40% call it gentle on eyes. The main complaint is price, at 24%.

What buyers praise

  • Quick, little rubbing 52%
  • Gentle on eyes 40%
  • No greasy film 12%
  • Leaves skin soft 8%

What buyers complain about

  • Too expensive 24%
Where buyers said it
  • Ulta 24 of 25
  • Brand site 5 of 5 shown, not counted

How often it comes up: about 1 in 23 of this product's 3,448 store reviews mention waterproof mascara removal.

2

Farmacy

Green Clean Cleansing Balm

27/31 say it removes waterproof mascara

The most reviewers weighed in on this balm, with 27 of 31 saying it clears eye makeup easily. 12% mention a greasy film or blurry eyes and 12% the price.

What buyers praise

  • Quick, little rubbing 27%
  • Leaves skin soft 12%
  • Gentle on eyes 12%

What buyers complain about

  • Too expensive 12%
  • Greasy film or blurry eyes 12%
Where buyers said it
  • Ulta 0 of 3
  • Sephora 27 of 28
  • Brand site 1 of 1 shown, not counted
By skin type (Sephora reviewers)
  • Combination9 of 10
  • Dry3 of 3
By skin tone (Sephora reviewers)
  • Fair to light8 of 8
  • Light-medium to medium5 of 5

How often it comes up: about 1 in 8 of this product's 9,560 store reviews mention waterproof mascara removal.

3

Garnier

Cleansing Balm with Hyaluronic Acid

Best for leaving skin soft

24/28 say it removes waterproof mascara

52% say it leaves skin soft and 41% say it takes little rubbing. 14% call it good value, and 14% mention a greasy film.

What buyers praise

  • Leaves skin soft 52%
  • Quick, little rubbing 41%
  • Gentle on eyes 34%
  • No greasy film 14%
  • Good value 14%

What buyers complain about

  • Greasy film or blurry eyes 14%
Where buyers said it
  • Ulta 24 of 28

How often it comes up: about 1 in 8 of this product's 756 store reviews mention waterproof mascara removal.

4

Clinique

Take The Day Off Makeup Remover

20/23 say it removes waterproof mascara

30% say it works quickly and 26% call it gentle. 13% mention a greasy film or blurry eyes, and 9% mention the price.

What buyers praise

  • Quick, little rubbing 30%
  • Gentle on eyes 26%
  • No greasy film 17%
  • Leaves skin soft 13%

What buyers complain about

  • Greasy film or blurry eyes 13%
  • Too expensive 9%
Where buyers said it
  • Ulta 20 of 23
  • Brand site 1 of 1 shown, not counted

How often it comes up: about 1 in 92 of this product's 44,635 store reviews mention waterproof mascara removal.

5

Neutrogena

Makeup Remover Towelettes

18/25 say it removes waterproof mascara

32% say these towelettes are quick, but 7 of 25 reviewers who mentioned waterproof mascara said they left it behind or needed lots of rubbing. 12% mention stinging.

What buyers praise

  • Quick, little rubbing 32%
  • Gentle on eyes 20%
  • Leaves skin soft 16%

What buyers complain about

  • Stings eyes 12%
Where buyers said it
  • Ulta 18 of 25
  • Brand site 5 of 5 shown, not counted

How often it comes up: about 1 in 114 of this product's 34,173 store reviews mention waterproof mascara removal.

6

Elemis

Pro-Collagen Cleansing Balm

5/10 say it removes waterproof mascara

Reviews split down the middle at 5 of 10, with 42% calling it gentle. 17% mention a strong scent and 25% the price.

What buyers praise

  • Gentle on eyes 42%
  • Leaves skin soft 25%
  • Quick, little rubbing 17%

What buyers complain about

  • Too expensive 25%
  • Greasy film or blurry eyes 17%
  • Strong scent 17%
Where buyers said it
  • Sephora 5 of 10

How often it comes up: about 1 in 10 of this product's 5,834 store reviews mention waterproof mascara removal.

Share of 12 store reviews that mention each point. A full bar is 50%.

7

MAKE UP FOR EVER

Gentle Eye Gel Remover

4/25 say it removes waterproof mascara

It has the weakest record here at 4 of 25, and 47% of its reviews mention stinging. 21 of 25 reviewers said it left waterproof mascara behind or needed lots of rubbing.

What buyers praise

  • Gentle on eyes 7%
  • Quick, little rubbing 7%

What buyers complain about

  • Stings eyes 47%
  • Too expensive 7%
Where buyers said it
  • Sephora 4 of 25
By skin tone (Sephora reviewers)
  • Fair to light2 of 11
  • Light-medium to medium1 of 5

How often it comes up: about 1 in 3 of this product's 241 store reviews mention waterproof mascara removal.

Share of 30 store reviews that mention each point. A full bar is 50%.

Where these numbers come from

The 7 products ranked here carry 98,647 reviews at Ulta and Sephora. We searched them for waterproof mascara removal and read the newest matching reviews, up to 30 per product and store, posted between Sep 2019 and Sep 2026.

A review counts only when the reviewer used the product themselves. We drop reviews written in exchange for a free product or a sweepstakes entry (0 on this page), and products that are no longer sold.

Ulta also shows reviews first posted on brands' own websites. They run much more positive than store reviews of the same products (across 19 products with both, 76% of brand-site reviewers said the product solved the problem, against 55% of Ulta shoppers), so we show them on product cards but never count them.

Because we searched for the problem, people who had it are overrepresented. Compare products with each other rather than reading a share as your own odds.

Skin type, skin tone and age splits use what reviewers chose on Sephora's review form (and age on Ulta's when given). We only show a split when enough reviewers fall on each side.

Amazon buttons appear only on products that most reviewers here say fix the problem (at least 60%, with enough reviews to trust it). Everything else gets no buy link.

An AI model labels each review against a fixed list of points, and we spot-check the labels before publishing. We publish counts and link to the product pages, never the reviews themselves.

Read the full method

Product pages we read

  1. Lancôme Bi-Facil Eye Makeup Remover Ulta (25 reviews counted)
  2. Farmacy Green Clean Cleansing Balm Ulta and Sephora (33 reviews counted)
  3. Garnier Cleansing Balm with Hyaluronic Acid Ulta (29 reviews counted)
  4. Clinique Take The Day Off Makeup Remover Ulta (23 reviews counted)
  5. Neutrogena Makeup Remover Towelettes Ulta (25 reviews counted)
  6. Elemis Pro-Collagen Cleansing Balm Sephora (12 reviews counted)
  7. MAKE UP FOR EVER Gentle Eye Gel Remover Sephora (30 reviews counted)

People asking about it on Reddit

  1. Best makeup remover for super waterproof mascara? r/Sephora, Aug 2022, 24 comments
  2. Best eye makeup remover for waterproof mascara? r/Makeup, Nov 2022, 10 comments
  3. Best oil cleanser/cleansing balm for removing waterproof mascara r/drugstoreMUA, Aug 2023, 93 comments

Questions buyers ask

Which makeup remover removes waterproof mascara?

Lancôme Bi-Facil Eye Makeup Remover has the best record here at 24 of 25. Farmacy Green Clean Cleansing Balm follows at 27 of 31, then Garnier Cleansing Balm with Hyaluronic Acid at 24 of 28.

Is there a waterproof mascara remover on Amazon?

Yes. The best pick sold on Amazon is Lancôme Bi-Facil Eye Makeup Remover at 24 of 25. Farmacy Green Clean Cleansing Balm, Garnier Cleansing Balm with Hyaluronic Acid, Clinique Take The Day Off Makeup Remover and Neutrogena Makeup Remover Towelettes are sold there too.

Does the MAKE UP FOR EVER Gentle Eye Gel remove waterproof mascara?

Rarely, by these reviews. 4 of 25 said it does, which is the weakest record here. 47% of its reviews also mention stinging.

Do cleansing balms remove waterproof mascara?

Several did well. Farmacy Green Clean Cleansing Balm scored 27 of 31 and Garnier Cleansing Balm with Hyaluronic Acid scored 24 of 28. Not every balm did, though, since Elemis Pro-Collagen Cleansing Balm came in at 5 of 10.

Related problems

Mascara Mascara that's easy to remove Top pick: Urban Decay Tube Job Mascara 386 buyer reports Mascara Mascara for sensitive eyes Top pick: Tarte Lights, Camera, Lashes 4-in-1 Mascara 329 buyer reports Mascara Mascara that doesn't smudge Top pick: L'Oréal Paris Double Extend Beauty Tubes 751 buyer reports

HiveTried earns a commission when you buy through "Check price on Amazon" buttons. It never changes the ranking: the order comes from buyer reports only, and a product gets an Amazon button only when buyers here say it works.